AutoFAQ
How long will the repair take?
Repairs are based on the extent of damage and the speed at which the insurance approves the claim and parts availability. We make it our job to update you via email, text or phone call daily.
Do you use factory parts?
We prefer to use the factory parts whenever possible but sometimes we are required by the policy of your insurance company to use a certified equivalent part.
What is your warranty?
We offer a limited lifetime warranty on metal work, and paint work. Please check with us when dropping off your vehicle for detailed written warranty document.
Will my car be the same after the repair?
Newer vehicles are always brought back to the pre-collision status. On vehicles that may have been on the road for a while and repaired in a previous collision(s) sometimes are released in better condition than when it was originally repaired.
What do you accept in the way of payments?
We accept Insurance Company check, VISA, MasterCard and cash.
Do I have to pay a deductible?
Deductible is part of the estimate and Auto Body shops are required to collect on behalf of the insurance company. However, we have worked with many insurance companies and many waive the requirement. Please check with us and get a detailed explanation on how to do that.
Can you help with a rental car?
Yes, we have a direct link with Hertz and Enterprise Rental Cars and both will work with you to get you in a similar size of the vehicle you are driving (i.e. a Mini-Van or SUV replace with similar).
Are you open on Saturdays?
Currently we are open by appointments on Saturday and for delivering the vehicle. Please contact us for details.
Where do I start?! I would give them 100 stars if I could! My whole experience here was the best! Alan informed me of every step that was taken to get my car back to normal. He even knew about the car rental delays and get this: they offered me a ride to the rental place! Alan made sure I could drop off/pick up my car at the time that worked best for me and my crazy schedule, even offered me after hours options! Snehal helped me with my car pick up process and made sure I was satisfied before taking off! A huge thank you to the whole team. I got my car back in no time, I'll recommend them to everyone I know.
Ingrid V.8/05/2022
We experienced catalytic converter theft on our 2005 Toyota Sequoia, and we reported the theft to our insurance company. State Farm gave us a list of their preferred auto repair facilities, and we chose Fix Auto based on its excellent reputation & close proximity to our home.
Fix Auto was prompt with their communication via phone and e-mail. We received an estimate very quickly and worked with my dad, who requested only to have OEM parts used. Fix Auto was transparent with the availability of obtaining OEM parts and updated us whenever there was a change. Luckily the parts came in earlier than expected, and Fix Auto got us back into our vehicle quickly after that.
We highly recommend Fix Auto; they have been outstanding from start to finish and put us at ease.
Steven B.5/11/2023
