Audrey

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Audrey

Posted by snehal on Sep 16, 2016 in Testimonials

Monday, January 18, 2016 9:45 AM

Some gal was on the phone while driving down 101, veered out of her lane into mine and sideswiped my M5 BMW. 😐 While the car was still drivable, it sure looked like a mess. Had to stop, get the info, call the insurance, yadda-yadda… Not a good start to the week. It did, however end well.

I took my damaged BMW into Snehal at Auto Techies. Wow, are they efficient. And the work was terrific! Those guys at AutoTechies even cleaned the car so when I got it back..it looked like NEW. Also what I really appreciated was the Snehal took the time to explain
all that needed to be done – he knew the whole process with insurance.

Thanks Snehal!

I called this Fix Auto Fremont body shop on Monday (09/25/2023) to request a service estimate, but was told to send a service request via email to fremontclaims@fixautousa.com, which I sent via email on the same day after our call. I gave them a call on Wednesday (09/27/2023) and they told me that they have seen my email and will call me by the end of the day to schedule my service estimate, which I never received. I called them again on Thursday (09/28/2023) and was told that they would call me back by end of the day AGAIN to schedule my service estimate, which I never received AGAIN. It is now Monday (10/02/2023) and I haven't received a phone call nor an email about when I could schedule my service estimate. Don't waste your potential customer's time. Whoever runs this body shop has unprofessional staff and should be reprimanded for their lack of follow through. If you are reading this as a potential customer, look somewhere else. Find a body shop that actually cares about their customers. If they can't even respond to emails and follow through with their word, imagine the shoddy work they'll do to your car repair.

Paulino A.
10/02/2023

Not once, but twice we had the misfortune and stress of having had our catalytic converter stolen right from our driveway. Fix Auto was amazing. Each time they told us when exactly to expect a replacement and both times they beat that expectation. Each time Alan tirelessly called the manufacturer multiple times to get us the spare part quickly. Highly recommend this place for their great work and customer service.

Vidya N.
2/23/2023