Where do I start?! I would give them 100 stars if I could! My whole experience here was the best! Alan informed me of every step that was taken to get my car back to normal. He even knew about the car rental delays and get this: they offered me a ride to the rental place! Alan made sure I could drop off/pick up my car at the time that worked best for me and my crazy schedule, even offered me after hours options! Snehal helped me with my car pick up process and made sure I was satisfied before taking off! A huge thank you to the whole team. I got my car back in no time, I'll recommend them to everyone I know.
Ingrid V. 8/05/2022
I called this Fix Auto Fremont body shop on Monday (09/25/2023) to request a service estimate, but was told to send a service request via email to fremontclaims@fixautousa.com, which I sent via email on the same day after our call. I gave them a call on Wednesday (09/27/2023) and they told me that they have seen my email and will call me by the end of the day to schedule my service estimate, which I never received. I called them again on Thursday (09/28/2023) and was told that they would call me back by end of the day AGAIN to schedule my service estimate, which I never received AGAIN. It is now Monday (10/02/2023) and I haven't received a phone call nor an email about when I could schedule my service estimate. Don't waste your potential customer's time. Whoever runs this body shop has unprofessional staff and should be reprimanded for their lack of follow through. If you are reading this as a potential customer, look somewhere else. Find a body shop that actually cares about their customers. If they can't even respond to emails and follow through with their word, imagine the shoddy work they'll do to your car repair.