I called this Fix Auto Fremont body shop on Monday (09/25/2023) to request a service estimate, but was told to send a service request via email to fremontclaims@fixautousa…, which I sent via email on the same day after our call. I gave them a call on Wednesday (09/27/2023) and they told me that they have seen my email and will call me by the end of the day to schedule my service estimate, which I never received. I called them again on Thursday (09/28/2023) and was told that they would call me back by end of the day AGAIN to schedule my service estimate, which I never received AGAIN. It is now Monday (10/02/2023) and I haven't received a phone call nor an email about when I could schedule my service estimate. Don't waste your potential customer's time. Whoever runs this body shop has unprofessional staff and should be reprimanded for their lack of follow through. If you are reading this as a potential customer, look somewhere else. Find a body shop that actually cares about their customers. If they can't even respond to emails and follow through with their word, imagine the shoddy work they'll do to your car repair.
Recently I had an accident on my newly purchased vehicle, and luckily it was covered by the other party (an inexperienced driver); although it was heart-wrenching, the entire experience turned out to be very pleasant. I would like to praise the insurance companies first, both my and the other party's, Farmers and State Farm, the claim process was as easy as going on the websites and submitting all the required information, done in 5 minutes; and within 24 hours, both companies figured out the liability and got me approved for repair work order and rental. I found Fix Auto Fremont on Farmer's website with good reviews, and I made an appointment within 2 days. After the final approval, I arranged for the drop-off and hoped they would do a good job; exceeded my expectations, Fix Auto did an excellent job within 3 weeks and even detailed my vehicle, so it is brand new again. I highly recommend Fix Auto Fremont if you were ever in an accident, they will take care of the entire process efficiently and professionally, great job, Fix Auto Framont!