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Singh A.
Monday, September 22, 2014 3:52 PM
I wanted to put in my strongest recommendation for Snehal and his team at AutoTechies. Snehal was incredibly patient and helpful with me and I can see that all his customers are really happy to keep coming back. In my case, Autotechies was able to fix all the issues with my car with the highest standard of quality and attention to detail. At the same time, they charged me a fraction of what I would pay for a similar quality of work anywhere else. Snehal invested a lot of his personal time tracking down cheaper parts to go in my car to save me hundreds of dollars without charging me anything. I was so satisfied with the quality of service that I continued to go back to the shop even though I live 40 minutes away. Snehal was always honest with me about what was important to get done and what wasn\’t as urgent when I was trying to save money. My car was giving me a lot of trouble every other week before I went to Autotechies but I\’ve now driven it over 2000 miles any issues and have come to rely on my car like I never did before.
Above all else, I will always remember all the time Snehal invested in explaining to me the issues with my car in great detail. He even came in on a Saturday just to give me a crash course in how to maintain my car effectively, since it is my first car. Even though people usually only get to see their mechanic when things aren\’t going well, I\’m actually looking forward to seeing Snehal again, because he always made me feel like his son.
Once again, I wanted to put in my strongest praise for Snehal, Sharon and all the guys at the shop for taking such great care of me and my car.
From the first interaction the customer service was horrible. No greetings aside, they act like you owe them something. Business must be good that they do not even greet let alone try to help you. I have an insurance claim, which means guaranteed payment for them yet their interaction with me is like I should be grateful that they exist. They have no customer value for my time or need that serves them so they want everything that needs to be done in their time and terms. No flexibility, courtesy, or even basic human interaction. They really need a customer service 101 training. You better believe I will have a talk with my insurance company who has these bozos as a preferred auto repair place.
Rega F.5/16/2024
Not once, but twice we had the misfortune and stress of having had our catalytic converter stolen right from our driveway. Fix Auto was amazing. Each time they told us when exactly to expect a replacement and both times they beat that expectation. Each time Alan tirelessly called the manufacturer multiple times to get us the spare part quickly. Highly recommend this place for their great work and customer service.
Vidya N.2/23/2023
